Dear Valued Client,

Notice of Nationwide Recall on Suburban Hot Water Services (Models SW6PA, SW6DA, SW6DEA, SW4DEA, SW4DECA and SW6DECA)

ACCC Recall Reference: PRA:2019/17885
Coast RV Pty Ltd Recall Reference: CTC001

Serial Number Range: 

• 181315552 – 193002648
• 183114087D – 191302511D 
• 8183311827 
• 8190201139

Dates Available for Sale: April 4 2018 – September 25 2019

Additions to Authorised Recall Service Agent Network

We continue to work on appointing additional recall service agents around Australia to provide our customers with as much choice and convenience as possible. Since our last email, there have been some additions made to our authorised service agent network. An updated list of service agents can be found here. A list of newly appointed recall service agents can be found below.

• NSW (Broken Hill) – Broken Hill Caravans
• QLD (Sunshine Coast) – Giant Caravans
• QLD (Gold Coast/SE QLD) – Maintenance Made Easy
• QLD (Mackay) – Tullmack Caravans
• QLD (Brendale/Northside) – B & B Caravan Service & Repairs
• VIC (Mildura) – Dean Hibberd Diesel Services 
• WA (Newman) – DLR Plumbing & Gas

• SA (Port Lincoln) – Parkeyre Plumbing

We remind all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.

We’d like to thank all consumers who have registered their water heater on our website and received a work order to have an inspection undertaken. We’d like to remind all consumers with an affected Suburban water heater that you cannot operate the unit on gas until a passed inspection has been completed. Some water heaters may leak carbon monoxide into the interior of the RV and this could lead to serious injury or death.

For those consumers who are yet to register, we strongly encourage you to register your water heater on our website (https://www.coastrv.com.au/suburban-recall) as soon as possible so that we can send you a work order and instructions to get your unit inspected.

We’d like to stress once again the importance of checking to see if your water heater is affected by this recall and if it is, to register on our website.

From the teams at Suburban and Coast to Coast RV Services, we thank you for your patience and for working with us.

Kind regards,

The teams at Suburban and Coast to Coast